- The Employees' Provident Fund Organisation (EPFO) has launched the WhatsApp-based helpline-cum-grievance redressal mechanism under its series of Nirbadh initiatives. The objective of this initiative is to enhance the ease of living experience for its members.
- This facility has been given in addition to the various other means of grievance redressal forums of EPFO which include web-based EPFiGMS portal, CPGRAMS, social media pages (Facebook & Twitter), and a dedicated 24x7 call center.
- It will allow the PF subscribers to interact directly with EPFO’s regional offices at a personalized level adhering to the one-to-one guidance principle. It will ensure prompt and secure services to subscribers from the comfort of their homes.
Published On : 14 Oct 2020