Home Current Affair June 2019 RBI Governor Launches CMS For filing Online Grievance Against Banks

RBI Governor Launches CMS For filing Online Grievance Against Banks


  • RBI Governor Shaktikanta Das (age 62 years) has launched the Complaint Management System (CMS) for filing an online grievance against Banks and NBFCs.
  • The main objective to improve the customer experience in timely redressal of grievances.
  • Das said CMS Application also improves transparency by keeping the complainants informed through auto-generated acknowledgments and enabling them to track the status of their complaints and file appeals online against the decisions of the Ombudsmen, where applicable.
  • Speaking at the launch, he said that the RBI also plans to introduce a dedicated Interactive Voice Response (IVR) system for tracking the status of complaints.

Published On : 25 Jun 2019

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