- The Industrial Credit and Investment Corporation of India (ICICI) Bank has launched the Voice Banking Services on Amazon Alexa device as well as on Google Assistant. ICICI Bank has integrated its AI-powered multi-channel chatbot, 'iPal', with the Amazon Alexa and Google Assistant.
- The objective of this initiative is to enable its retail banking customers to undertake an array of banking services with just a simple voice command.
- To get the benefit of the voice banking offering, Users need to download the Alexa/ Google Assistant and link their ICICI Bank account through a secure two-factor authentication process.
- They can then simply speak out their query to Alexa/ Google Assistant-enabled devices to check their savings account balance and credit card details including the due date, due amount, and last five transactions.
Published On : 21 Apr 2020
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