- RBI Governor Shaktikanta Das (age 62 years) has launched the Complaint Management System (CMS) for filing an online grievance against Banks and NBFCs.
- The main objective to improve the customer experience in timely redressal of grievances.
- Das said CMS Application also improves transparency by keeping the complainants informed through auto-generated acknowledgments and enabling them to track the status of their complaints and file appeals online against the decisions of the Ombudsmen, where applicable.
- Speaking at the launch, he said that the RBI also plans to introduce a dedicated Interactive Voice Response (IVR) system for tracking the status of complaints.
Published On : 25 Jun 2019
Current Affair
